Principles of bot design

Principles of bot design

By learning the concepts described in this section, you'll become equipped to design a bot that aligns with best practices and capitalizes on lessons learned thus far in this relatively new arena.

The rise of artificial intelligence (AI) continues to drive changes in how enterprises innovate and communicate their business. But for the humans and consumers interfacing with products affected by this technology, what will an AI-empowered future look like? What will it feel like? Empowered by rapidly advancing machine intelligence, product designers are rethinking the fundamental principles that guide the way they work.

The QuBot platform enables businesses and developers to create ChatBot experiences that solve a variety of business problems. By learning the concepts described in this section, you'll become equipped to design a bot that aligns with best practices and capitalizes on lessons learned thus far in this relatively new arena.

Building a bot

If you are building a bot, it is safe to assume that you are expecting users to use it. It is also safe to assume that you are hoping that users will prefer the bot experience over alternative experiences like apps, websites, phone calls, and other means of addressing their particular needs. In other words, your bot is competing for users' time against things like apps and websites. So, how can you maximize the odds that your bot will achieve its ultimate goal of attracting and keeping users? It's simply a matter of prioritizing the right factors when designing your bot.

Users interact with your application through the user interface that you implement. For example, A simple chat window or a mobile app, or even a robot with a voice interface.