Tkachenko: Removed redirect to Qubot LiveChat Integration RU

2022-06-27T14:25:58Z

Removed redirect to Qubot LiveChat Integration RU

Tkachenko: Tkachenko moved page Qubot LiveChat Integration to Qubot LiveChat Integration RU: localization

2022-06-27T13:12:17Z

Tkachenko moved page Qubot LiveChat Integration to Qubot LiveChat Integration RU: localization

New page

#REDIRECT [[Qubot LiveChat Integration RU]]

← Older revision		Revision as of 14:25, 27 June 2022
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−	~~#REDIRECT~~ [[Qubot LiveChat ~~Integration RU~~]]	+	[[Category:Qubot]]
		+	[[Category:Integrations\|L]]
		+	<span id="qubot-viber-integration"></span>
		+	{{TOCright}}
		+	Integrating LiveChat with a bot allows you to add live communication with the agents, so your customer service improves significantly. The following integration requires you to have a LiveChat account.
		+
		+	==Step 1==
		+	Log in to https://www.livechat.com
		+
		+	If you don’t have a '''LiveChat''' account, sign up at https://accounts.livechat.com/signup
		+
		+	==Step 2==
		+	In the [https://developers.livechat.com/console LiveChat Developers Console], go to '''My Profile''' and copy the '''Organization ID'''.
		+
		+	[[File:21.png\|350px]]
		+	[[File:22.png\|350px]]
		+
		+	Paste it into the input field in '''Step 2''' of integration settings.
		+
		+	[[File:23.png\|700px]]
		+
		+	==Step 3==
		+	Go to '''My Apps''' and create a new app.
		+
		+	[[File:24.png\|350px]]
		+	[[File:25.png\|350px]]
		+	[[File:26.png\|350px]]
		+
		+	==Step 4==
		+	Move to '''Building Blocks''' section.
		+
		+	[[File:27.png\|350px]]
		+	[[File:28.png\|350px]]
		+
		+	In the '''App Authorization''' block, click the '''Get started''' button.
		+
		+	[[File:29.png\|350px]]
		+
		+	In the '''Creating the OAuth2.1 Client''' window, select the '''Server-side app''' option, and click the '''Continue''' button.
		+
		+	[[File:30.png\|350px]]
		+
		+	Then you will be sent to the '''App Authorization''' settings. Please, do not leave that page until you’ve finished '''Step 5''' of this instruction.
		+
		+	==Step 5==
		+	In the '''App Authorization''' configuration, find the '''Client Id'''.
		+
		+	[[File:31.png\|350px]]
		+
		+	Copy it into the input field.
		+
		+	[[File:32.png\|700px]]
		+
		+	In the '''App Authorization''' configuration, find the '''Client Secret'''.
		+
		+	[[File:33.png\|350px]]
		+
		+	Copy it into the input field.
		+
		+	[[File:34.png\|700px]]
		+
		+	You cannot recover the original '''Client Secret''', so store it in a secure location.
		+	Be careful, you won't be able to see the '''Client Secret''' after the page reloads. In this case, you will have to generate and provide us a new secret (it will reset the old one).
		+
		+	Go to the '''Redirect URI whitelist''' section and '''Add''' the following URLs to the list:
		+
		+	<syntaxhighlight lang="html">
		+	https://localhost
		+	https://accounts.livechat.com
		+	https://www.livechat.com
		+	https://beta.console.qudata.com
		+	</syntaxhighlight>
		+
		+	[[File:35.png\|350px]]
		+	[[File:36.png\|350px]]
		+
		+	Go to the '''App scopes and API access''' section and '''Select All''' access scopes
		+
		+	[[File:37.png\|350px]]
		+	[[File:38.png\|350px]]
		+	[[File:39.png\|350px]]
		+
		+	Click the '''Save changes''' button in the '''App scopes and API access''' section.
		+
		+	On the top of the '''App Authorization''' page, click the '''Save changes''' button to become ready to deploy.
		+
		+	[[File:40.png\|350px]]
		+
		+	Allow access to your App. Click the '''Allow Access''' button to start the quick automated process. Please note that during the process you may be asked to log in to the '''Live Chat'''.
		+
		+	[[File:41.png\|350px]]
		+
		+	==Step 6==
		+	In your app, navigate to the '''Building Blocks''' section, find the '''Chat Webhooks''' block and click the '''Get started''' button.
		+
		+	[[File:42.png\|350px]]
		+
		+	Copy the '''Webhook URL''' provided below and enter it in the appropriate field in the '''Chat Webhooks''' configuration.
		+
		+	<syntaxhighlight lang="html">
		+	https://services.qudata.com/bot/extensions/livechat/api/v1/webhook/
		+	</syntaxhighlight>
		+
		+	[[File:43.png\|350px]]
		+
		+	Provide us with a '''Secret Key'''. Click the '''Generate''' button.
		+
		+	[[File:44.png\|350px]]
		+	[[File:45.png\|350px]]
		+
		+	Copy the Secret Key into the input field.
		+
		+	[[File:46.png\|700px]]
		+
		+	In the '''Webhook triggers''' section, select the '''incoming_event'''. For this event, select the options: '''author type''', '''agent'''
		+
		+	[[File:47.png\|350px]]
		+	[[File:48.png\|350px]]
		+
		+	Click the '''Save changes''' button.

Qubot LiveChat Integration - Revision history

Tkachenko: Removed redirect to Qubot LiveChat Integration RU

Tkachenko: Tkachenko moved page Qubot LiveChat Integration to Qubot LiveChat Integration RU: localization